Delivery & Shipping
We appreciate your purchases, giving us a great support! Our intention is to be fully transparent that sometimes the bulk orders come it at once, it might take us a while to process them. We'd like to process your order and ship it to you asap. Thanks for your patience. In the following are our shipping conditions and orders processing time:
【Processing Time】It’ll take up to 1-3 business days to process your order. Please be advised, receiving a “purchase order” via email indicating the items selected, we will notify you by email when your package has been processed at the postal service. In general, it takes 7~14 working days to receive your orders after it’s shipped. ** Due to constantly changing Covid situation, it might take longer time to process after we shipped out your order, the estimated time of arrival will depend on your location and current situation. **
*Under the event that you do not receive your order within the delivery timeframe as mentioned above, please contact us within 7 working days*
Note that in certain cases, multiple items may ship separately. In these situations, no additional shipping fees will be applied.
【International Delivery】We provide major carrier such as DHL, SF and local carrier, ex. ACS for APAC region and rest of the world. You can choose the carrier according to your preference.
【Customer should bear the risk of International Delivery】
Taxes and duties are calculated according to shipping destination. DDU(Delivery Duty Unpaid) destination defaults, the product prices displayed are exclusive of all taxes and duties. Customer should be responsible for the taxes and duties charged by the custom. We are not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your county’s customs policies before placing your order.
All products will be checked carefully by our staff, and will be well packed before passing to courier. Customers agree to absorb all transportation risks once they placed the order.
We’re not responsible for any lost due to the submission of invalid or inaccurate personal information (such as mailing addresses, etc.) by customers.
【Track & Trace】
By choosing DHL & ACS to deliver the purchased items, the tracking number will be updated to system after dispatched. Customers can use the numbers to check the delivery status.