We ship all over the world. We provide major carrier such as DHL, SF and local carrier, ex. ACS & Postal Service. You can choose the carrier according to your preference. Shipping costs will apply, and will be added at checkout.
It depends on where you are and the shipping method you choose. It’ll take up to 1-3 business days to process your order.
In general, it takes within 7-14 working days to receive your orders after it’s shipped. Delivery details will be provided in your confirmation email.
Under the event that you do not receive your order within the delivery timeframe as mentioned above, please contact us within 7 working days and we'd love to help.
Customers are responsbile for the import taxes and duties and the shipping fee you paid doesn't cover any taxes or duties.
Currently all our products are shipped didrectly from our Taiwan warehouse. Please check your county’s custom policies before placing your order.
We are not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues.
Returns & Refunds
We understand the struggle to select the size without seeing and touching actual products, so we do offer exchange & returns within 14days since you received the orders.
If 7 days have passed since you received your order or you bought the item(s) on sale, we can’t offer you an exchange or refund.
We offer returns within 14 days since you received the orders. You may reach out to our customer service to apply for your return.
To be eligible for a return, the item must be UNWORN, UNWASHED, WITH THE COMPLETE PACKAGING & TAG, and returned to us via regular mail service or shipping carrier.
Step 1. Apply for Returns via our customer service through website Contact Us page or Whatsapp.
Step 2. Mail the items back to us following our return guidelines:
Write down your orders number and your name on a piece of paper attached to your return.
Address: 6F., No.274, Fusing N. Rd., Jhongshan Dist., Taipei City 10478, Taiwan (R.O.C.)
Phone: +(886) 02 2568 3728
Contact: TeamJoined Customer Service
You will be responsible for any fees related to the return. We suggest to use a trackable shipping service or purchasing shipping insurance.
For orders which aren't shipping with a trackable option, we cannot guarantee you will receive your package. We takes no responsibility for missing parcels without proof of delivery.
Step 3 . Once your return has been received and inspected, we will notify you through our customer service channel, We will also notify you of the approval or rejection of your exchange/refund.
If you are approved for a refund, we will process it by contacting you. If it’s for a refund, a credit will automatically be applied to your credit card or original method of payment within 7~14 business days.
If you haven’t received a refund after you called your credit card bank, or have any problems, questions, or concerns. Feel free to contact us through website Contact Us page or Whatsapp.
We’re unable to make any changes to your order once you’ve placed the order, this includes the following:
- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping method
If you really want to cancel anyway, please leave the message at your order or contact us thorugh our customer service through Instagram or Whatsapp.
Sometimes mistakes do happen! In the event you have received the wrong or a faulty item, please contact our team through Instagram or Whatsapp with your order number for further assistance.
It’ll take up to 1-3 business days to process your order.
In general, it takes within 7-14 working days to receive your orders after it’s shipped.