Step 1. Apply for Returns via our customer service through website Contact Us page or Whatsapp.
Step 2. Mail the items back to us following our return guidelines:
Write down your orders number and your name on a piece of paper attached to your return.
Address: 6F., No.274, Fusing N. Rd., Jhongshan Dist., Taipei City 10478, Taiwan (R.O.C.)
Phone: +(886) 02 2568 3728
Contact: TeamJoined Customer Service
You will be responsible for any fees related to the return. We suggest to use a trackable shipping service or purchasing shipping insurance.
For orders which aren't shipping with a trackable option, we cannot guarantee you will receive your package. We takes no responsibility for missing parcels without proof of delivery.
Step 3 . Once your return has been received and inspected, we will notify you through our customer service channel, We will also notify you of the approval or rejection of your exchange/refund.
